Senior Manager – Operations
Laura joined Luto in 2009, after completing her undergraduate degree in Pharmacology at the University of Liverpool. Her initial role at Luto was as a Project Assistant, where she developed her skills as an interviewer on an assortment of User Testing and Usability projects. Laura worked in the project team at a variety of levels for 7 years, working directly with clients and managing a diverse collection of User Testing projects, bridging portfolios and Human Factors studies. She has used her knowledge and experience to consult on a varied range of materials including Instructions for Use leaflets, Patient Resources and Training Documents, ensuring they are suitable for intended users. Recently promoted to Senior Manager – Operations, Laura maintains the smooth day-to-day operation of the business to drive and improve performance, productivity and efficiency.