Susannah has a background working with individuals in residential care and conducting psychological research into the doctor-patient relationship. Joining the company at an early stage in 2005, she has been at the front line of User Testing, developing the now well established product that we offer today. Her initial work interviewing participants has given Susannah an in-depth insight into what patients need from the information we create. Since then she has supported a number of clients throughout their submission cycle, ensuring they meet their User Testing requirements. Susannah has been a part of initiatives to introduce User Testing into new areas such as public online information and guidance for healthcare professionals. Her experience in the industry means that she can work to create a tailored User Testing strategy for a portfolio. As part of her role with Luto, she now spends valuable time mentoring other Project Managers.