Luto 2013 Customer Satisfaction Survey Results

2013 saw the introduction of a new electronic, Customer Satisfaction Survey at Luto. The survey is sent out to each of our clients at the end of a project and is a quick and easy way for us to gain valuable feedback. The feedback received is used to help us continually improve the services we offer and contributes to our understanding of clients’ needs.

Our analysis of the data from 2013 shows the new survey has been a big success with response rates averaging 75% and peaking at 86% between October and December.

The feedback we have received has been very positive. To summarise the key results – 99% of questions were answered with our service being either ‘excellent’ or ‘good’, with 73% of responses scored as ‘excellent’.

These results show we have exceeded our performance targets of at least 90% of answers scored as either ‘excellent’ or ‘good’, with at least 50% at ‘excellent’ and 0% at ‘poor’.

The benchmark for 2014 has been set!

Examples of comments received from some of our clients.

To find out more about the services we offer, please contact us.